Frequently Asked Questions (FAQ) – The Style Bag
1. What products do you offer?
At The Style Bag, we specialize only in custom leather handbags for women. Each bag is made from genuine leather and handcrafted by skilled artisans. Our products are designed to be personalized to match your style and everyday needs.
2. Are your bags made from real leather?
Yes, all of our handbags are made from 100% genuine leather. We use high-quality leather that is both durable and soft, chosen for its natural beauty and ability to age gracefully over time.
3. Can I customize my handbag?
Yes. Every handbag we make is customizable. You can choose your preferred leather color, stitching style, and even add personal touches like initials or a name. If you have something specific in mind, feel free to contact us before placing your order.
4. How do I place a custom order?
To place a custom order, simply select your customization options on the product page. If you need help or want something special that’s not listed, you can email us at support@thestylebag.com, and we’ll be happy to assist you.
5. How long does it take to make and ship a custom handbag?
Because every bag is made to order by hand, production usually takes 7 business days. Once completed, we will ship your order using a reliable courier service. Delivery times may vary based on your location.
6. Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times may vary depending on your country. You’ll be able to see available options and rates at checkout.
7. Can I return or exchange a custom handbag?
Since all of our handbags are made-to-order and personalized, we do not accept returns or exchanges unless the item arrives damaged or there is a manufacturing defect. If there’s an issue with your order, please contact us within 48 hours of delivery at support@thestylebag.com, and we’ll help resolve it.
8. How do I care for my leather bag?
To keep your leather bag in good condition:
- Store it in a cool, dry place away from direct sunlight
- Avoid water exposure
- Use a soft cloth to wipe away dust
- Apply leather conditioner occasionally to maintain softness
9. How can I contact customer support?
If you have any questions, concerns, or special requests, you can reach us at support@thestylebag.com. We aim to respond to all emails within 1–2 business days.
10. Do you offer gift options?
Yes, our handbags make great gifts. If you’d like to send a bag as a gift, let us know during checkout or email us for personalized notes or packaging options.
